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Q1 How can you deliver a custom site for so little money?

Answer : We have developed a unique and proprietary process for Web development that leverages Canadian based design and project management, with oversees creative expertise. By leveraging the best creative talent around the globe with local project management, you get to work with a company that “speaks your language” and understands your business, while at the same time getting a gorgeous design at an incredible price.

Q2 What’s the purpose of the phone consultation with the design manager?

Answer : The purpose of this call is for the design manager to get an understanding of what you’re looking for in a Website. Things like your objectives for the Website, who you’re trying to reach, what action you want visitors to your site to take, your design preferences, etc.

Q3 Why is a custom designed website better than a template site?

Answer : A custom Website is designed to be as unique as your business is, simple as that! With a template design you and twenty thousand other businesses can all end up sharing the same basic Website look and feel. And that’s not good for your business profile online!

Q4 Can I buy ownership of my site instead of continuing to pay your low monthly fee?

Answer : Absolutely! To learn more about our Site Ownership options, simply call us at 1 800 368-3998 x1.

Q5 How long does the whole process take?

Answer : The entire process from start to finish normally takes anywhere from two to four weeks. One of the key factors in the length of the process is often how quickly our client can finalize the text copy that he/she wants in the site. Another factor is how quickly we get feedback from you after we create your custom website mockup.

Q6 What do you mean by 100% Customer Satisfaction Guarantee?

Answer : Very simple! We will make every effort to produce a custom Website design that knocks your socks off. But, if you’re still not totally satisfied with the design mockup, we will happily refund your entire purchase price. No gimmicks, no gotchas, no questions asked. Even after you’ve approved the design, there’s no contract “lock in”. You can still cancel at any time with 30 days written notice, at which point your monthly billings would cease and your Website would no longer be online.


Q7 What if I no longer want my Website?

Answer : Very simple – you stop paying for it! With Ufire, there’s no contract “lock in”. You can cancel at any time, simply by giving us 30 days written notice. At the end of the 30 days, your monthly billings cease and your Website is no longer available online.


Q8 What happens if I start with a Basic site but later decide I need a bigger site?

Answer : No problem! You’d simply notify us of the new pages you’d like to add to the site, and once they’ve been created and put online, your monthly bill would change to reflect the appropriate package.

Q9 Are there real people I’ll be able to talk to or will I be dealing with some automated attendant driven system?

Answer : Yes, you can always speak with a live Ufire representative simply by calling 1 800 368-3998 x1 during regular business hours (9:00am to 5:00pm EST).


Q10 How is ongoing site maintenance and support handled? What if I want to change information on a page, add a new page, or tweak the overall design?

Answer : To learn more about our maintenance options, simply call us at 1 800 368-3998 x1.

Q11 How do I know you’ll be around?

Answer : Although Ufire is a new and innovative offering, it is part of a larger organization called The Biz Technology Services (subsiduary of The Biz Services Inc.). The Biz Services Inc. has been in business since 2001 helping corporate clients of all sizes design and implement Websites and e-Business applications.

Q12 Who writes the words for my Website?

Answer : Normally, we look to our client to provide the text/copy for his/her Website. After all, nobody knows your business better than you do! However, if you wanted assistance with this task, we have professional copywriters that could assist for an additional fee.


Q13 Who picks the photos for my Website?

Answer : That depends. Sometimes, clients have their own photography that needs to be incorporated into the Website design. In other cases, clients don’t have any of their own photography, and we may select and incorporate photos from royalty-free stock photography sources in order to enhance the site design.


Q14 How does your e-Commerce offering work? What’s included and not included in it?

Answer : Our e-Commerce offering is quite extensive. In fact, it’s got more capabilities than most of our clients want or need. We’d recommend you give us a call at 1 800 368-3998 to discuss in person, as the implementation of e-Commerce varies on a client by client basis.

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Need Help?
Call us now at 1-800-368-3988 x1 and we'll be glad to help you out.